Care and Service Manager - Therapy

Job Description In the role of Care and Service Manager (CSM), you have the opportunity to lead our clinical supervisors and front-line staff in making a difference in the lives of the patients that we serve.   Why you’ll love working here:    Celebration and Recognition programs  Comprehensive health and dental benefit plans  Education allowance for employees and family  Opportunities for career advancement   Employee Assistance Program  Employee perks and exclusive offers  What you'll need: Regulated health care professionals in good standing with the applicable College in the Allied Health field. Bachelor's degree in healthcare management, business administration, or a related field is considered an asset Minimum of 5 years of experience in a leadership role within the healthcare industry and/or home and Working knowledge of applicable health care legislation including Mental Health Act, Substitute Decisions Act, Healthcare Consent Act, Privacy / Personal Health Information Act and others  Effective skills in critical thinking and problem solving  Flexibility in hours worked in order to accommodate operational needs  Knowledge of applicable community resources available for clients and families  Current certification (within the past 12 months) of First Aid, CPR, completed within Canada  Expertise in data-driven research and analysis, with the ability to translate insights into actionable strategies and decisions. Exceptional leadership abilities, with a demonstrated ability to guide, support and motivate teams to achieve their full potential. Excellent communication and interpersonal skills, with the ability to effectively engage and collaborate with stakeholders at all levels of the organization. Compassionate and empathetic leadership style, with a genuine commitment to providing the highest level of care and support to the team, clients and patients. A current registration in a regulated professional college and professional association is an advantage. Excellent computer skills including experience in Word and Excel  Able to provide a current, clear criminal back check with Vulnerable Position Screening (VPS)    What you’ll do:    Show respect for cultural needs, dignity, privacy and confidentiality of staff and clients  Coach and mentor clinical supervisors on their role in overseeing care delivery and on how to support front line team members and patients and their families  Monitor care and service delivery performance and clinical indicators  Participate in the interviewing, orientation, ongoing supervision, and performance management of clinical supervisors  Ensure completion of all mandatory training and skill development  Create and maintain the on-call schedule for Clinical Supervisors  Respond to clinical concerns from staff, contractors, funders, clients and families  Review all client safety incidents and participate in the investigation and resolution   Provide clinical leadership at…