Care Guide

Join the team leading the next evolution of virtual care.    At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.   Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens. Summary of Position The Care Guide exists to restore trust, clarity, and continuity in healthcare by serving as a dedicated, relationship-driven partner for members. This role is accountable for the ongoing patient experience , not isolated transactions. It blends concierge-level service, care navigation, health coaching, and foundational medical assistant support into a single, high-trust relationship. Care Guides are supported by an AI Companion that assists with care delivery by helping summarize interactions, surface insights, anticipate next steps, and streamline follow-up—allowing the Care Guide to spend more time building meaningful member relationships. While this role incorporates select Health Coach and Medical Assistant capabilities, the Care Guide remains distinct: relationship ownership comes first, with coaching and coordination activities deployed in service of continuity, engagement, and follow-through—not as standalone functions. This is not call-center support, utilization management, or task-only care coordination. It is a proactive, human-centered role modeled after premium relationship based, concierge services and high-touch clientele relationship management that borrows service standards from luxury hospitality, premium retail, and white-glove client experience. Essential Duties and Responsibilities 1. Patient Relationship Management Serve as the primary point of contact for an assigned panel of members, building longitudinal relationships grounded in trust, reliability, and follow-through. Conduct proactive outreach and regular check-ins to assess understanding, progress, barriers, and evolving needs. Anticipate next steps in a member’s care journey and reduce friction by absorbing system complexity on their behalf. Maintain complete, timely, and accurate documentation of all patient interactions and communications in the EHR and supporting tools. 2. Coaching & Behavior Change Support Apply motivational interviewing and coaching techniques to support sustainable behavior change, self-management, and engagement in care. Assess member needs related to knowledge, skills, motivation, and barriers; tailor education and support accordingly. Reinforce care plans for chronic conditions (e.g., hypertension, diabetes), including lifestyle modification, medication adherence, and home monitoring. Hold members accountable to goals through empathetic, supportive follow-up while maintaining a non-judgmental coaching stance. Refer members to appropriate education, programs, or clinical support in alignment…