Care Services Officer

We are seeking a passionate and resourceful Customer Service Officer to join our Centre-Based Services team. In this role, you will play a vital part in ensuring a smooth and supportive care journey for elders and their families by serving as the main point of contact, managing client onboarding, and coordinating service transitions and billing matters. Responsibilities Serve as the main point of contact for elders and their next-of-kins (NOKs), addressing enquiries and feedback professionally while building strong relationships. Guide new clients and NOKs through orientation and onboarding, ensuring they understand SLEC's services, fees, and care philosophy. Manage the registration, orientation, and integration of volunteers, and external partners, ensuring alignment with centre protocols and values. Oversee client admission, discharge, and service transitions, ensuring accurate updates to records and smooth care continuity. Handle billing and payments, including tracking attendance, issuing invoices, and engaging clients and NOKs for timely payments. Coordinate subvention reporting by liaising with internal and external stakeholders to ensure timely and accurate data submissions. Support finance and procurement processes, including petty cash reconciliation and documentation for audit purposes; checking, reporting and documentation of goods and items received. Contribute to workflow redesign and system innovation, collaborating with relevant departments to improve service delivery and operational efficiency. Support centre manager to upkeep centre's environmental hygiene and sanitation standards Requirements Diploma or Degree in a relevant discipline. Minimum 2–3 years of experience in front desk and administrative roles; experience in healthcare or eldercare settings is highly desirable. Familiarity with government subvention schemes, financial systems, and procurement processes is an advantage. Strong communication skills in English; proficiency in other languages such as Mandarin, Tamil or Malay is a plus. Client-centric with strong interpersonal skills; able to collaborate effectively with stakeholders and work independently under time constraints. Proficient in Microsoft Office and client record management systems; detail-oriented with a proactive and solution-focused mindset. Good team player with the ability to cover some non-clinical aspects of centre work in time of need About St Luke's Eldercare St Luke's ElderCare (SLEC) is a Christian healthcare provider dedicated to enriching the lives of seniors in Singapore, regardless of race, language and religion. Guided by our GRACE philosophy of care, we are committed to providing compassionate and holistic care that fosters autonomy and choice. To empower elders of varying needs, from the fit to the frail, we offer a comprehensive suite of services islandwide. These include community-based programmes that promote active ageing; centre-based…