Career Coach (PATH- SEMCA Wayne AJC)

JOB TITLE: Career Coach DIVISION: Adult Services DEPARTMENT: SEMCA Wayne AJC (PATH) LOCATION: Wayne American Job Center (35731 W Michigan Ave, Wayne, MI 48184) REPORTS TO: Program Manager FLSA STATUS: Non-Exempt/Hourly CLASSIFICATION: Full-Time Regular APPROVED DATE: 9/16/2025 JOB SUMMARY: Assists program participants to obtain stable employment and advance themselves toward economic self-sufficiency by providing comprehensive support services. ESSENTIAL DUTIES & RESPONSIBILITIES: Interviews potential program participants who have been referred to SERCO for services; reviews applicant’s application and other documentation to assess possible barriers to be addressed. Facilitates intake/orientation, explaining AEP/PATH program requirements and expectations. Provides comprehensive support services to assigned program participants. Duties include, but are not limited to, individual counseling, transportation plan development, childcare planning, drug abuse treatment and other specialized services referrals. Works with program participant to develop an ISS plan of action and Career Plan, outlining necessary steps for the individual to increase job readiness, address barriers to employment and achieve primary and secondary goals. Provides counseling and intervention to address observed barriers that may reduce the participant’s chances of successfully completing the program; makes referrals as needed. Works with representatives of the Michigan Department of Health and Human Services (MDHHS), Friend of the Court, Department of Corrections and/or other agencies as necessary to ensure that the needs of the participant are addressed, including those affecting program compliance. Provides referrals to education related activities that will increase skills and/or lead to a certification needed to achieve basic skills and/or employment. Develops and maintains a working relationship with program participants and staff to ensure that concerns/barriers to successful program completion are addressed and resolved appropriately. Maintains participant records ensuring documentation of all program activities, attendance records, progress reports and other information as required by SERCO and the program funding source. Attends meetings as required by SERCO, the training institution and/or other agencies to address participant concerns. Completes follow-up and provides reminders of required documentation and information. Conducts home visits as necessary. Maintains knowledge of current labor market and occupational trends. Contributes to the team effort by performing other duties as assigned. SUPERVISORY RESPONSIBILITIES: None JOB QUALIFICATIONS: Bachelor’s degree (B. A.) from four-year College or University in Social Work, guidance, counseling or related field. One to two years of experience in case management or related field. Working knowledge of local community services and agencies. Computer skills necessary to maintain…