Carrier Account Manager

About Digicel Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve. Visit www.digicelgroup.com for more. Primary objective of the job:  Drive achievement of monthly and annual new business revenue targets, and KPIs as assigned by manager Manages a portfolio of customer accounts as assigned by manager and prospects for new accounts to grow portfolio Go-to person for any queries or issues from assigned accounts and works diligently to resolve such issues. Escalate these issues when necessary to ensure minimal impact to quality of service and revenue Identify, track, manage and mitigate churn risk Establishes productive, professional relationships with key personnel in their assigned customer base Main Duties and Responsibilities: Meets assigned revenue targets for profitable revenue growth Maintain precise pipeline visibility and forecasting in CRM system, ensuring data reflects opportunity status Elevate the Wholesale Business brand by delivering exceptional sales experiences, maximizing solution uptake, and fostering long-term client retention Take full ownership of the sales lifecycle, ensuring deals are closed and billed within agreed and committed timelines Prepare and present service proposals, and formal pricing offers, driving them through to signed contracts Mobilize internal resources: legal, technical, service delivery, and leadership teams to meet account performance goals, resolve client needs, and ensure that the services ordered are delivered on time Initiate and oversee the setting up of new accounts and ensure timely renewal of existing contracts to maintain service continuity Provide actionable insights into competitor activity and industry trends to inform business strategy Qualifications and Experience Required:  Primary Degree in Technology, Business or Telecommunications Minimum 5 years experience in Corporate Sales Knowledge of Data Services including Subsea and Terrestrial, Ethernet, MPLS, IP Transit and Hosting/Co-Location Services Sales certification Proficiency in the Microsoft Office suite of products – particularly MS-Excel, MS-Word and MS-PowerPoint a requirement Functional Skills:  Self-motivated Excellent negotiation skills Strong commercial acumen Strong numeracy Advanced verbal and written communication skills and the ability to work with a wide range of…