Case Aide

The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise. Locations with Opportunities: George Washington Bridge , John F. Kenned y, LaGuardia Airpor t, Port Authority Bus Terminal and Path Terminal. Join UP! We are lighting the path home, one person at a time. About Urban Pathways  Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves. Job Summary Reporting to the Director of Social Services/Social Services Supervisor, the Case Aide works closely with the social services team to support the provision of case management services for assigned clients. The Case Aide will be an active listener and provide high-quality customer service and respond by exhibiting cross-cultural awareness with the ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment. Key Responsibilities & Essential Functions Program/Facilities Conducts client intakes and updates information in client database system(s).     Screens clients for referral and case management services.  Screens client arrivals to identify immediate needs, provides services and/or makes appropriate referrals as necessary.    Organizes, maintains and prepares client charts for intake and discharge.  Handles caseload in the absence of the Case Manager as mandated by program.  Conducts homeless outreach and assesses client needs.   Documents client activities and updates client information in database system(s).  Escorts clients to all appointments, as needed, including but not limited to:   Medical, housing, and entitlement appointments.     Daily respite sites as mandated by program .  Performs front-desk duties including answering phones, screening visitors, maintaining logbook , and mail distribution.    Assists in monitoring client medication as required.   Facilitates client groups as needed.   Organizes and distributes clothing donations to clients as mandated by program.  Conducts unit inspections as mandated by program.   Administrative   Completes and submits all necessary documentation and reports accurately in a timely manner and as required by Urban Pathways, regulatory and funding agency policies and procedures. Community Relations   Represent Urban Pathways and respond to inquiries as needed.  Develops and maintains relationships with community services and resources.  Communication   Communicates verbally and in writing in a…