Case Manager

Highlights Competitive compensation and benefits packages Continuous professional development and learning opportunities Regular engagement activities and events __________________________________________________________________________________ CASE MANAGER (PERSONAL INJURY) Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent! ROLE OVERVIEW We are looking for a Case Manager (Personal Injury) to be part of our team. He/She is responsible for managing a high-volume caseload of U.S. Personal Injury cases from client onboarding through resolution. He/She serves as a primary point of contact for clients and coordinates with attorneys, medical providers, insurance adjusters, police departments, and other external parties to facilitate the timely progression of cases. He/She is expected to be highly organized, proactive, customer-focused, and capable of exercising sound judgment and problem-solving skills when addressing client and case-related concerns. MAIN RESPONSIBILITIES He/She shall perform duties and responsibilities including, but not limited to the following: Case Management Manage assigned U.S. Personal Injury cases from onboarding through resolution. Monitor case status, deadlines, medical treatment, documentation, and outstanding requirements using the appropriate case management system. Conduct timely follow-ups and ensure required actions are completed within established deadlines. Identify potential issues, delays, or missing information and determine appropriate next steps or escalate when necessary. Complete daily and weekly case management tasks in accordance with established processes. Client Communication & Customer Service Serve as the primary point of contact for clients throughout the case lifecycle. Provide professional, empathetic, and timely responses to client calls, voicemails, emails, and inquiries. Communicate case updates, documentation requirements, appointments, and next steps through phone, email, and other appropriate channels. Maintain clear and consistent communication to ensure clients are properly informed of relevant case developments. Medical Provider Coordination Coordinate with medical providers regarding treatment, medical records, bills, liens, appointments, and other case-related requirements. Obtain and follow up on outstanding medical documentation and treatment information. Assist with the resolution of medical bills, liens, and other outstanding case matters. Insurance & External Party Coordination Communicate with insurance adjusters regarding claims, documentation, case updates, and related matters. Coordinate with police departments and other external parties to obtain reports and information required for case development. Follow up with relevant parties to ensure outstanding documentation and requirements are completed. Pre-Litigation & Legal…