CCR - Public Transit

What will your job look like? The Customer Care Representative is the frontline representative and image of MTM Health.  The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities.  Location: 16 Hawk Ridge Circle, Lake St. Louis, MO 63367 Hours: Monday - Friday 7am - 3:30pm CST What you’ll do: Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels Provide top-quality customer service experience to a diverse customer population·       Schedule trips in the most cost-effective manner·       Meet job specific key performance indicators and goals·       Respond to all inquiries within a timely and professional manner·       Recognize, handle and refer situations of an emergent nature·       Respond and document customer complaints·       Provide support on special projects as needed·       Some contact center locations may require face to face contact with members to answer general questions about services provided, selling bus passes, or receiving mileage reimbursement logs. As skills progress, may be selected to perform in a team lead role to support Supervisor and team when needed What you’ll need: Experience, Education & Certifications: High School Diploma or GED 1 year of Call Center experience 6 months Customer Service experience Previous work-related experience working on a personal computer (PC), navigating through computer systems and screens Skills: Acquire and maintain in-depth knowledge of, and adhere to, established Client Protocols, Departmental Policies and Procedures and MTM’s Transportation Provider Network Adhere to all established MTM and Employee Handbook guidelines Knowledge of Microsoft Outlook, Word and Excel Strong and effective communication skills Ability to maintain a high level of confidentiality Ability to multi-task accurately Demonstrate effective problem-solving skills Maintain positive & professional attitude Ability to rely on provided resources and quickly research responses Strong computer navigation skills Must be dependable and comfortable working independently as well as part of a team where expertise is shared and feedback is welcomed Even better if you have: College Degree, a plus What’s in it for you: Health and Life Insurance Plans Dental and Vision Plans 401(k) with a company match Paid Time Off and Holiday Pay Maternity/Paternity Leave Casual Dress Environment Tuition Reimbursement MTM Perks Discount Program Leadership Mentoring Opportunities At MTM, we believe that taking care of our employees—and the people they love—is the foundation of a healthy, thriving organization. That’s…