CE Construction Support Representative

Power up a career with us. Our people are our greatest investments.  Be the light to help us keep our customers connected.  If you are interested in a career and not just a position, Tampa Electric is the place to be! Tampa Electric offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a friendly and professional work environment. We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company. We’re honored to serve approximately 780,000 customers across West Central Florida and safely provide them with clean, affordable and reliable electricity. We’ve been doing it for more than 100 years, and there’s so much more ahead.   Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutions all while keeping top-notch customer service at the center of all we do.  Tampa Electric is a subsidiary of Emera Inc., a family of energy companies which also includes TECO Peoples Gas and New Mexico Gas Company. Emera provides energy to residential and commercial customers in the United States, Canada, and the Caribbean, with career opportunities available in all of these locations. Position Overview The CE Construction Support Representative I serves as the central point of contact for residential and commercial construction projects requiring new or modified electrical service. This role requires significant interaction with customers, contractors, developers, engineers, architects, governmental agencies, and internal business partners to coordinate construction-related requests and ensure projects progress according to established timelines. The CE Construction Support Representative I manages customer requests through phone, email, and online channels, collects and analyzes construction documentation, creates Work Requests (WRs), and coordinates activities between customers and internal departments. The role is responsible for supporting customers throughout the construction process while ensuring requests are processed accurately, in compliance with TEC requirements, regulatory standards, and operational procedures. Technical Responsibilities Receive and process residential and commercial construction requests through phone, email, and the TEC Construction Center, ensuring proper account setup and service order processing in accordance with Standard Electrical Service Requirements (SESR) guidelines. Research and interpret customer requests using GT Connect, GIS, Google Earth, and related systems to determine the appropriate work activities required to support customer construction projects. Collect, analyze, and document civil, electrical, architectural, and construction drawings necessary to support new service and service upgrade requests. Review customer-submitted drawings and…