Centralized Scheduler

Pay range: $22.30 - $30.11 per hour, based on experience, in addition to shift differentials. This full-time position comes with a comprehensive benefits plan that includes medical, dental, vision, a 403(b) retirement plan, and Earned Time Off (ETO). ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Centralized Scheduler REPORTS TO POSITION: Patient Access Services Supervisor DEPARTMENT: Patient Access Services DATE LAST REVIEWED: 9/25/2017 OUR VISION: Creating America’s healthiest community, together OUR MISSION: In the spirit of love and compassion, better health, better care, better value OUR VALUES: Accountability, Caring and Teamwork DEPARTMENTAL SUMMARY: The Patient Access Department registers and schedules all patients for medical services as ordered by their physician, obtaining all key information required to bill for services provided. Our goal is to provide professional, accurate and timely service within all aspects of registration and scheduling. POSITION OVERVIEW: The Centralized Scheduler schedules appointments for diagnostic exams and procedures, to include entering the appropriate diagnostic testing order and demographics. The Centralized Scheduler works directly with patients, physician offices, other hospital departments and facilities to ensure patients accurately scheduled for procedures in a time manner. This position does not directly supervise any other caregivers. ESSENTIAL FUNCTIONS AND DUTIES: Pre-registers the patient in the registration system utilizing the scheduling system, accurately collects patient demographics, insurance information and collects required co-pay/deposits Contacts patients and pre registers patients in registration system following specific registration criteria, schedules patient from physician orders as outlined by department standards Selects correct procedures and properly selects procedure from templates and inputs information into system. Researches and communicates with other departments to assure procedures are scheduled correctly when in question. Solves practical problems, uses department resources to determine how to schedule. General knowledge of medical terminology and procedures, accurately process written orders and enters appointments into scheduling system Handles a large volume of incoming calls and multiple line system. Demonstrates excellent customer service, ensuring all patient calls are handled in a professional and expedient fashion, required to meet department standards for handling calls. Maintains the flow of communication between departments, directs patients and physicians to correct department for procedures not scheduled in Centralized Scheduling. Prioritizes work based upon level of urgency, review order to ensure all details are addressed and proper documentation is input into system Supports the vision, mission and values of the organization in all respects. Supports Value Improvement Practice (VIP- Lean)…