Certified Pharmacy Technician - Care

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states. Job Details Pharmacy Technicians in our Patient Care Center of Excellence may hold multiple duties to ensure   ExactCare’s   patients receive quality care out of their pharmacy services. They will work in a closed-door pharmacy environment, spending their time speaking with patients,   doctors   and facilities on the phone in addition to the outline d   job duties and responsibilities .   Job duties will vary from phone work and navigating multiple pharmacy software systems to   supporting   the various stages of patient care/contact. These areas of responsibility will fluctuate based on organizational needs, allowing the Pharmacy Technician to develop multiple skillsets.   This is a   remote- based environment, allowing the Pharmacy Technician to provide an exceptional patient experience.   AnewHealth   provides a fast-paced,   high-energy   environment, allowing Pharmacy Technicians to excel in many areas with a focus on   phone-based   pharmacy work.   Responsibilities Providing an exceptional customer service experience each day in a   phone-based   environment.   Enter a high volume of data; processing prescription information with speed and accuracy.   Utilizing sound drug knowledge to effectively receive prescription authorizations,   clarifications   or transfers.   Perform claim adjudication and auditing duties such as prior authorizations,   billing   and eligibility checks. Requiring outbound calls to patients.   Working through current case queues to problem solve for patient care issues.    Serving as a liaison between the clinical pharmacists and other medical professionals on patients’   behalf.   Partner with technicians and pharmacists to ensure that new patients are successfully onboarded to   ExactCare .   Maintaining patient records with strong attention to detail and confidentiality.   Accurate retrieval of all prescription information and verifying through doctor calls.   Placing welcome calls to newly onboarded patients and   establish   a trusted point of contact.   Placing outbound calls to patients to create,   maintain   or update their medication profiles.   Serve as backup support for times of higher patient call volume.   Effectively   assist   with patient questions over the phone.   Performing in a high volume, fast paced…