Change Manager

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Title: Change Manager Location: Belgrade, Serbia The Change Manager serves as the operational owner for all Business-as-Usual (BAU) change activity across the McDonald's UK Managed Services contract. This customer-facing role is responsible for ensuring all planned changes are assessed, coordinated, communicated, approved, and successfully implemented while minimizing business risk and disruption to restaurant operations. The Change Manager will partner closely with Service Delivery Managers, Engineering, Professional Services, Software Distribution, Quality Engineering, Incident Management, and customer stakeholders to deliver a robust and compliant change management process. As a key member of the McDonald's UK account team, the Change Manager will drive governance, facilitate customer change board meetings, manage deployment readiness, and ensure all changes align with contractual obligations, operational standards, and customer business requirements. This role is critical in maintaining service stability across one of NCR Voyix's largest and most visible managed services customers. Key Responsibilities Change Governance & Control Own the end-to-end change management process for the McDonald's UK Managed Services contract. Review, assess, prioritize, and coordinate customer change requests. Ensure all changes are appropriately documented, risk assessed, approved, and communicated. Maintain a complete audit trail of changes for compliance and contractual reporting purposes. Manage change schedules, blackout periods, and change freeze windows. Ensure contractual deployment and distribution limits are monitored and adhered to. Deployment & Release Coordination Coordinate software deployments across NCR Voyix delivery organizations. Maintain proactive communication with stakeholders regarding upcoming releases, business promotions, and service-impacting changes. Provide consultative guidance on deployment approaches, risks, timelines, and business impacts. Ensure testing, certification, customer validation, and approvals are completed before deployment. Partner with Professional Services, Engineering, Quality, ITS, and Software Distribution teams to execute successful deployments. Lead post-implementation reviews and drive lessons learned activities. Manage deployment escalation communications when service impacts occur. Risk & Service Protection Identify, evaluate, and mitigate change-related risks. …