Chat Support Specialist-Lead Qualification

Job Context: Riseup Labs is hiring a Chat Support Specialist  to engage and convert leads via WhatsApp and Telegram & other digital chat support tools. Guide users through registration, share demos, and provide support to encourage funding. Strong communication skills and BPO chat support experience are a plus. Job Responsibilities: 1. Lead Conversion via WhatsApp • Initial Contact: Engage newly registered leads who have not yet funded their accounts. • Primary Goal: Motivate leads to successfully create their trading account using the provided affiliate link. • Product Demo: Share the official demo page link to encourage hands-on testing of the trading environment. • Funnel Transition: Ensure leads seamlessly transition from WhatsApp to the exclusive Telegram support channel once registration is complete. 2. Nurturing & Funding via Telegram • Advantage Communication: Clearly communicate the exclusive benefits leads receive upon joining the Telegram channel (e.g., training videos, proprietary trading strategies, access to a learning group, dedicated manager support). • Funding Goal: Utilize these advantages to motivate and encourage an initial account funding. • Advanced Support: Handle customer queries related to basic trading concepts, platform features, and strategies (supported by an AI bot/script). Educational Requirements: HSC/A Levels/O Levels/Bachelors from any reputed university. Additional Requirements:  Previous experience (6+ months) in a Chat Support, Sales, or BPO environment is highly preferred. Communication: Excellent written communication skills in English. Proficiency in major Indian languages is a significant advantage, given the target market.  Technical Proficiency: Must be proficient in using chat applications, specifically WhatsApp and Telegram, in a professional capacity. Mindset: Goal-oriented with a strong focus on achieving conversion targets (Account Registration and Account Funding). Workplace:  Uttara, Dhaka Office Time: 09.30 AM - 06.30 PM Salary:  Negotiable Compensation & Other Benefits: - Supportive work environment  Long-term career development plan Performance/KPI bonus Attendance bonus Overtime allowance ((Based on campaign nature) Food Allowance (Based on campaign nature) Transportation facilities (Based on campaign nature) Monthly engagement programs Reward and recognition programs Two days weekly off (Based on campaign nature) Unlimited tea and coffee The Application Process: Telephone Round. Interview with the  Talent Acquisition Team & BPO Operations Team. Job Offer. N.B.: Only shortlisted candidates will be communicated in the recruitment process.