Chief Human Resource Officer

Building the Culture and Leadership Behind a New Kind of Mental Healthcare Platform Why This Role Exists Sukoon is building something rare - a mental healthcare system that is not only clinically strong, but deeply human, consistent, and scalable. As we grow from ~100 to 1000+ beds, the single biggest risk is not capital or infrastructure. It’s people. This role exists to ensure that as we scale: We don’t dilute care We don’t lose our culture And we build leaders faster than we build beds Requirements What You Will Be Responsible For This is not a traditional HR role. You will be responsible for building the human system that allows Sukoon to deliver great care - consistently, across multiple locations. 1. Defining and Protecting the Culture You will shape what “great care” actually looks like in behaviour: How staff speak to patients and families How teams work together under pressure How leaders make decisions And then ensure this shows up everywhere - not just in one flagship unit 2. Hiring People Who Actually Fit This Model We are not just hiring for credentials. We are hiring people who can: Handle complexity and emotional intensity Work in teams (not silos) Deliver high standards without losing empathy You will build the engine that finds and selects these people - repeatedly. 3. Building Leaders, Not Just Teams As we scale, we will need: Strong unit heads Confident clinical leaders Operators who can run facilities independently You will identify, coach, and grow this leadership bench. Because scale will fail without it. 4. Making Sukoon a Place People Want to Stay Mental healthcare is demanding. Burnout is real. You will ensure: People feel supported, not stretched Good people stay and grow The environment remains serious, but humane 5. Creating Clarity and Accountability Great culture is not “soft.” You will help build: Clear expectations Honest feedback loops The ability to deal with underperformance early So that high standards are maintained without confusion. 6. Working Hand-in-Hand with Operations You and the Head of Operations will be tightly linked. They build the system You build the people who make it work Together, you ensure that: Units run well Teams function well And patients get the care they deserve Who This Role Is For This role is for someone who: Has built or scaled teams across multiple locations Understands that culture is not slogans - it’s behaviour Is comfortable working closely with clinicians and operators Can be both thoughtful and decisive And most importantly: Someone who believes that how people behave inside a hospital directly shapes patient outcomes What Success Looks Like You walk into any Sukoon unit - and it feels the same Patients and families trust the people, not just the brand Unit leaders don’t need constant supervision - they step up Hiring gets easier because Sukoon has a reputation Good people stay, grow, and bring…