Chief of Staff (VN)

About ITC Join ITC, a trailblazing force with offices in Shanghai, Singapore, and Saigon. We are a hub of innovation for Fortune 500 companies and industry leaders, guiding them through the complexities of the Chinese and APAC markets. At ITC, youll play a pivotal role in transforming their business landscapes using cutting-edge MarTech, e-Commerce, and Omnichannel solutions. As part of our team, youll not only witness but also contribute to significant ROI achievements and market successes. Were not just navigating the future of digital commerce; were creating it. Our expertise includes: Digital Transformation & Change Management (including Digital Transformation Talent Augmentation) CRM, CDP, Data, Marketing Automation & Clienteling Talent Augmentation Solutions Tailor-made Digital & Commerce Experiences: WeChat Mini Programs, Websites, Apps System Integration, APIs & Infrastructure Management. About This Position We are seeking a highly driven and proactive Strategic Operation Assistant (Chief of Staff to MD) to join our dynamic team. This pivotal role requires a forward-thinking individual with a background in either engineering or business school. The ideal candidate is a fast learner, adept at problem-solving, and always asking, Whats next? How can we improve? How can we accelerate?. This person will be instrumental in driving change management, leading IT consulting initiatives, and supporting the general manager by taking on 40-50% of their workload within the next year, depending on their level of seniority. Responsibilities Strategic Planning & Execution Oversight Collaborate directly with the MD to define, prioritize, and manage company-level strategic initiatives. Monitor progress against key objectives and ensure that all stakeholders remain aligned with organizational goals. Lead the preparation, coordination, and follow-up of leadership meetings, ensuring decisions translate into clear action plans. EOS Integration & Operational Rhythm Support the implementation and ongoing reinforcement of the Entrepreneurial Operating System (EOS) throughout the business. Facilitate the quarterly and annual planning cycles, ensuring clear Rocks (priorities) are set, tracked, and reviewed across departments. Drive accountability and transparency across teams through regular cadences and dashboards. Process Optimization & Organizational Efficiency Identify operational inefficiencies and design improved workflows to enhance scalability, cross-departmental collaboration, and performance tracking. Lead internal process audits and recommend adjustments to improve company responsiveness and clarity. Act as a central point for alignment across marketing, project delivery, HR, and finance operations. Executive Enablement & Delegation Support Manage the MDs operational bandwidth by overseeing communication, meeting preparation, follow-ups, and task delegation. Serve as a filter and…