Chief Operating Officer

1. Business Ownership & Company Performance Own overall company performance and profitability, including key business metrics such as GMV, take rate, and contribution margin—not merely the performance of a single function. Translate the CEO’s strategic direction into clear quarterly objectives and targets for each division, ensuring alignment and coordinated execution across the organization. Serve as the single point of accountability to the CEO for the company’s overall operations and business performance. 2. Leadership & Management Oversight Lead, direct, and evaluate the Managers responsible for Partnerships, Growth/Marketing, Operations, Customer Service, and other operational support functions. Establish clear KPIs/OKRs for each division, conduct monthly and quarterly performance reviews, and drive corrective actions when targets are missed. Develop management capabilities through coaching, succession planning, and, in partnership with HR, decisions on promotion, rotation, or replacement. Empower managers with appropriate autonomy, while stepping in primarily on cross-functional, high-risk, or matters beyond their authority. 3. Decision-Making & Trade-Off Management Make prioritization decisions when competing interests arise across functions—for example, balancing Growth initiatives such as higher cashback rates against Finance’s cash flow considerations. Determine the allocation of budgets, headcount, and other resources across divisions based on business priorities and expected impact. Hold approval authority within the limits delegated by the CEO, including partner contracts, marketing expenditures, and changes to commission structures or commercial schemes. 4. Cross-Functional Integration Ensure that the end-to-end operating flow—from Partnerships → Product/Technology → Growth → Operations → Finance—functions as an integrated business process rather than as disconnected departments. Lead regular management forums, including weekly operational reviews, as the primary mechanism for performance monitoring, issue escalation, and organizational alignment. Establish consistent SOPs, SLAs, reporting standards, and data definitions across all divisions. 5. Risk, Governance & Compliance Ownership Hold ultimate accountability for operational risks, including cashback payment failures, fraud, platform partnership termination, and consumer complaints or regulatory escalation. Define the company’s risk appetite and internal controls, while leading crisis management and communication with relevant authorities when required. Ensure operational and regulatory compliance across Indonesia, Malaysia, and future regional markets. Establish appropriate governance mechanisms to ensure that growth and operational execution remain within the company’s risk and compliance framework. 6. Scaling & Organizational Design Design an organizational structure and operating model that can scale effectively alongside user growth,…