Chief Operating Officer

Aspire Software is looking to hire a Chief Operating Officer (COO) for one of our Software Business Units! This position provides critical operational and commercial leadership to a company within a growing software vertical. You will be responsible for developing and implementing the business’s strategic plan spanning sales & marketing, customer support, and professional services. The COO must identify, define, and execute the strategies required to achieve the growth plans and operating objectives with a focus on improving operational excellence. This person should bring an AI-forward mindset to executing our growth plans. Here is a little window into our company : Aspire Software, an operational arm of Valsoft Corp, operates and manages a portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. Implementing industry best practices in a decentralized model has allowed Aspire to become a hub for creating rapid growth by reinvesting in its portfolio. Group Responsibilities: Develop and implement an AI strategy for non-R&D departments Own the long-range, annual and quarterly financial and non-financial goals Develop and communicate a clear vision of goals and objectives, strategies, philosophies about growth, revenue generation and profitability, customer care agenda. Be hands-on in day-to-day operations including sales performance, sales opportunity management, forecasting, services resourcing, customer support, and customer project delivery Sales & Marketing Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development Improve use of a CRM and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV); develop performance dashboards and establish reporting process (measure NRR and MRR trends) Work with sales leaders in establishing quotas, budgets, compensation plans and pricing optimization Management of key relationships with large accounts is mandatory Attend trade shows and panels Customer Care/Customer Success: Execute an effective, long-term customer success program for clients Implement and maintain client support initiatives Facilitate both in-house and client training sessions Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution Coordinate the administration of annual customer satisfaction surveys (NPS) and other…