Cisco IPT/WEBEX T2

Role : Cisco IPT/WEBEX T2 Experience : 5+ Years Location : Hyderabad Required qualifications: Conduct Design Meetings with other engineers, project managers, vendors, and customers for upgrade/changes on an on-going basis. Works with business users to determine call flow and call center requirements, solutions, reporting and systems enhancements. Documents corporate and remote branch call flow configurations and call flow charts. Builds and maintains spread sheets and related discovery documents for call center strategies. Evaluates and recommends new products and concepts for call center activity. Performs preventive maintenance on telephony software applications and hardware, repairs to telephony system/environment problems. Consulting with users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchases. Evaluating services/products as possible solutions for future requirements or as a replacement/upgrade to existing network. Minimum of 3 years related experience in network voice, collaboration, telepresence and call center environments. WxCC v5.x Troubleshooting Agent Desktop Problems WxCC tenants configuration, administration & Support WxCC Knowledge on Skills-based Routing & Agent-based routing Working experience to build WxCC Sites, Teams, Entry Points, and Queues WxCC Contact Center Management Portal for real-time and historical contact center data Working experience on WxCC Entry Points and Queues Deep Knowledge of Cisco IP telephony technologies and solutions. Soft skills: Good communication skills (Written & Oral) Flexible to work in the evening shifts Individual and team player