Claims Co-ordinator

Claims Co-ordinator – Stoke / Hybrid Join a team where your attention to detail and customer focus truly make a difference. We’re looking for an organised, proactive, and people‑focused Claims Co-ordinator to support our Loss Adjusters and help deliver a smooth, efficient claims journey for our customers and clients. If you thrive in a fast‑paced environment, enjoy problem‑solving, and take pride in getting the details right, this could be the perfect next step in your career. 🌟 What You’ll Be Doing Providing exceptional customer service and acting as a friendly, reliable point of contact. Managing your daily tasks within agreed SLAs to keep claims moving Chasing internal and external suppliers to ensure timely progress on each claim. Proofreading documents and correcting grammar, spelling, and punctuation with precision. Following Data Protection procedures and maintaining strict confidentiality. Navigating company systems and processes with confidence. Spotting inconsistencies or issues and escalating them to your Line Manager. Adapting to changing customer needs and supporting the wider team when required. #INDUKI 🧩 What You’ll Bring Excellent communication and organisational skills. A sharp eye for detail—especially when it comes to grammar and accuracy. Strong computer literacy and the ability to manage your own workload. A commitment to confidentiality and professionalism. The ability to work to deadlines and remain flexible during busy periods. A proactive mindset with the confidence to identify and escalate problems. A team‑focused attitude and a willingness to contribute to shared goals. Comfort working in a fast‑paced, evolving environment and embracing change positively. 🚀 Why This Role Matters You’ll play a key part in ensuring our customers experience a smooth, supportive, and efficient claims process. Your work behind the scenes helps our Loss Adjusters focus on what they do best—while you keep everything running seamlessly.