Classified Customer Service Rep (Liners/Legals/Obits)

This position processes legal ads with administrative functions. The responsibilities for and not limited to the legal coordinator role day-to-day activities of the department by performing functions such as ad placement, ad quotes, verifying billing rates, assist in forecasting, record keeping, correspondence; internal and external customers, ad proofing, account communication, contract and sales maintenance, and other clerical and administrative functions. Essential Functions and Duties: Provide accurate and timely placement and quotes related to the legal display and line ads. In addition, administrative assistance, account relationship, in order to maximize their time. · Order ads and submit ad copy/layout and artwork. · Complete paperwork, such as client information for account set up, data for client profiles, adjustments and contracts. · Research account history including revenue information, trends and billing issues. · Answer client phone, fax and email inquiries. · Assist with rate referrals, product information, billing disputes, ad insertion orders and other client questions or concerns in a pro-active, positive manner. · Investigate problems and inquiries with appropriate departments to resolve client issues and report the results to the appropriate sales executive and manager. · Provide quality service to all accounts from the initiation of the ad, through publication and follow-up on results. · Assist in managing and completing reports in a timely manner as requested. · Review rates and bills as needed. · Have a thorough understanding of procedures to schedule ads. · Attend sales meetings and training sessions as requested to obtain essential job information. · Actively look for ways to help you make efficient use of their sales time. · Keep updated on changes in product or process. Assist in the organization of information and documents. · Able to react to change productively and handle other essential tasks as assigned. · Proficient in Word, Excel and PowerPoint. · Cross train to handle other departmental needs. · Other duties as assigned by management to comply with company needs. Education, Skills and Experience: · College degree or equivalent administrative experience required. · Excellence in administrative support. · Strong oral and written communication skills. · Must have the ability to exercise independent judgment. · Strong organizational and time management skills required. · Excellent presentation skills, interpersonal, problem solving and customer service skills.