Client Development AI Transformation Manager

We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We’re full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we’re equipped and ready to meet it. We live our values, we’re purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we see it as a place where everyone can thrive. We’re ambitious for our clients, our communities – and for you. Whether you’re starting out on your career or well established, whether you’re a lawyer or in business services. If you’re looking for what’s next, we are too. What to expect For business professionals, our environment is highly collaborative with value being placed on diversity of ideas, skills and mindsets. Not least yours. It’s energetic, fast-moving and there’s always something new to get involved in. You will get exposure across geographies and the firm as a whole. The future is a place of opportunity. Focusing on your success and for what’s next, will ensure you thrive too Role Purpose This manager-level role will support the design, delivery and embedding of the Client Development AI Roadmap, helping the department move through the stages of the AI maturity model. The end goal of the roadmap is to maximise the efficiency, efficacy and quality of output across Client Development by codifying high-value AI use cases, creating repeatable prompts, assistants and agents, and scaling adoption through clear governance, playbooks, training and a human-in-the-loop approach. About the Role Support the AI Working Group, comprising representatives from each part of the department, to move agreed AI use cases from idea stage into practical, embedded ways of working. Create and manage the internal infrastructure required to capture, prioritise, govern and track AI workstreams across Client Development. Work with Client Development leadership to ensure prompts, agents and workflow improvements are adopted consistently across the department, rather than isolated experiments or individual good practice. Analyse usage, adoption and impact, and report back to leadership on progress, risks, benefits realised and areas requiring further support. Provide additional project management capacity across related transformation priorities, including CRM implementation and pitch process improvement where required. AI Transformation Responsibilities Manage the outputs of the AI Working Group to codify agreed use cases and create a shared use case and prompt library that is easy for the team to access, maintain and apply. Project manage the creation of workflow-specific assistants and agents that package repeatable Client Development activity into practical projects, skills and reusable outputs. Support the transition from individual AI use cases to more connected workflow automation, including the chaining of agents where appropriate and in line with firm governance. …