Client Director
Dunnhumby · Toronto · Canada · On-site
Posted Oct 1, 2026
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About dunnhumby
dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.
Client Leadership
Our Client Leadership teams are dunnhumby's commercial engine - building the long-term, trusted partnerships that turn customer data into measurable growth for the world's biggest retailers and brands. We work across grocery, mass and specialty retail, translating insight into action on everything from ranges and pricing to media and promotions.
About the Role
We are preparing for a potential new strategic partnership with a Canadian grocery retailer and are discreetly building capability ahead of final commercial approval. This role will establish and lead the client relationship from inception, shaping the account strategy, operating model and long-term value plan.
What You'll Be Doing
You will provide overall leadership for the proposed partnership, connecting client priorities, commercial performance and team delivery.
Define and deliver the long-term vision and strategy for the client account.
Build and own senior stakeholder relationships at executive level.
Drive revenue growth, profitability and overall account performance.
Lead and develop a high-performing multidisciplinary team.
Identify opportunities for account expansion and increased client value.
What We're Looking For
You'll bring strategic client leadership, strong commercial judgement and the ability to build a new partnership with clarity and credibility.
Experience leading large-scale retail or CPG client relationships.
A track record of driving commercial outcomes and revenue growth.
Confidence operating with senior and executive stakeholders.
Team-building capability across multidisciplinary groups.
Customer-first strategic thinking combined with disciplined execution.
What You Can Expect From Us
We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process - please let your recruiter know what adjustments would help.
Benefits at dunnhumby Canada
Healthcare: Private medical and dental coverage through Desjardins. dunnhumby funds…