Client Intake Coordinator

Client Intake Coordinator Giampolo Law Group | Philadelphia, PA | Full-Time, In-Office | $60,000–$80,000 Annually Be the first voice clients hear at a nationally recognized LGBTQ+ law firm. Giampolo Law Group is a nationally recognized, purpose-driven law firm serving the LGBTQ+ community and its allies nationwide. Founded by Angela Giampolo, we pair high-caliber legal work with advocacy, education, and a client experience rooted in dignity, inclusion, and trust. Our practice spans probate, trust administration, estate planning, adoption, name change, and family law. We’re hiring a Client Intake Coordinator to be the first meaningful voice every prospective client hears—and the person who makes sure no inquiry slips through the cracks. Why This Role This is a high-trust, high-ownership position. You’ll run our intake process from first hello to booked consultation, manage the Owner’s inbox in her voice, help build out a support team, and shape how we use AI to work smarter. If you love talking to people, exercising real judgment, and keeping a busy practice running smoothly, you’ll thrive here. What You’ll Do Be the first point of contact for new inquiries by phone, email, web form, and referral—and call every lead back the same day Lead intake conversations that assess need, fit, and urgency, then book qualified consultations while the client is still on the phone Own the referral tracker end to end and coordinate with co-counsel across a 50-state estate planning network Manage the Owner’s inbox: triage, reply in her voice, deliver a morning summary, and close every loop Source, hire, onboard, and supervise a virtual assistant Keep the office running—supplies, mail, visitors, and monthly Signing Day logistics Partner on refining the firm’s AI workflows, and flag anything that misses the mark Requirements What You Bring 3+ years in legal intake, executive assistant, client services, or legal operations Warm, clear, plain-English communication—on the phone and in writing Sound judgment about who’s a fit and what comes first Strong organization under competing priorities Comfort with AI tools and eagerness to learn ours An LGBTQ+-affirming spirit and the ability to represent our values authentically Bonus points for a paralegal or legal-admin background, legal CRM experience (we’re moving to Monday.com), exposure to estate planning, probate, or family law intake, or experience managing a virtual assistant or direct report. Benefits What We Offer $60,000–$80,000 annually, based on experience 100% employer-paid employee health premium Paid time off and holidays Performance and incentive bonuses A collaborative, inclusive team living our core values: Moxie, Growth, Meaningful Joy, Perseverance, and Passion The Schedule Full-time and in-office at our Philadelphia office during standard business hours, plus one Saturday a month for Signing Days—with a floating day off that month to balance it out. Being here in…