Client Interaction Auditor

Company Overview One Park Financial (OPF) is a leading Financial Technology company dedicated to empowering small businesses by connecting them with flexible financing and funding options. Our mission is to provide entrepreneurs with the working capital they need to elevate their businesses. At OPF, we believe in working with high-performing individuals who are ready to play an integral part in our company's expansion — because our success hinges on our people. Why Join Us? At OPF, we foster a dynamic and inclusive company culture that emphasizes collaboration, innovation, and personal growth. Our team is composed of passionate, driven individuals who are committed to making a difference. Here’s what you can expect when you join our team: Innovative Environment: Work with cutting-edge technology and be part of a team that is constantly pushing the boundaries of fintech. Professional Growth: We invest in our employees’ growth with continuous learning opportunities, training programs, and career advancement paths. Supportive Culture: Enjoy a supportive and inclusive work environment where your ideas are valued, and your contributions make a real impact. Community Focus: Be part of a company that understands the importance of small and mid-sized businesses to their communities and the nation’s financial health. High-Performing Team: Join a team of badasses who are committed to excellence and are integral to our company's expansion and success. About the Role We are seeking a detail-oriented and analytical individual to join our QA Compliance team as a Client Interaction Auditor . In this role, you will audit every touchpoint in the merchant journey and leverage AI-powered monitoring tools to help ensure our revenue-based financing operations adhere to applicable federal and state laws, regulations, and internal policies. You will create, use, and manage AI agents and tools designed to monitor and review customer-facing communications across phone calls, text messages, and emails. Your keen eye for detail and ability to spot patterns and errors will be essential in identifying compliance risks, quality inconsistencies, and areas for improvement. This role combines hands-on auditing with emerging AI technology to create a scalable, consistent quality and compliance function. Job Purpose Monitor, audit, document, and analyze the quality and compliance of merchant interactions across all touchpoints in the customer lifecycle. Manage and optimize AI-powered monitoring tools and agents to identify compliance violations, quality inconsistencies, and operational risks. Investigate negative customer reviews and merchant complaints with thorough documentation and recommendations. Ensure internal standards and regulatory compliance guidelines are being met across the organization while maintaining meticulous attention to detail and trend identification. Responsibilities This position requires comprehensive oversight of both AI-powered…