Client Manager / SDM

Location: Stockholm (Hybrid) Be part of the team that makes circular technology happen! We are 3stepIT 3stepIT is a global leader in circular technology management. We are helping organizations use technology smarter and more sustainably. For nearly 30 years, we’ve designed lifecycle solutions that finance, manage, reuse, and extend the value of technology - reducing waste and driving business impact. We work at the intersection of technology, sustainability, and innovation. Our teams help customers boost productivity while building a more circular future. Want to help shape the future of circular technology? Join us. Role:  Client Manager / SDM (representing the overall service delivery/customer success responsibility) Reporting to:  Customer Operations Manager The Client Manager is responsible for managing large key customers throughout the entire customer lifecycle, according to the defined end-to-end customer process. The role ensures successful onboarding, implementation and ongoing service management of 3stepIT’s circular technology services, tailored to the customer’s business, processes and IT environment while balancing customer needs, service quality, cost and profitability. Working closely with Sales, Customer Service, Service Delivery, internal stakeholders and partners, the Client Manager acts as a key customer contact and ensures customer satisfaction, loyalty and long-term value. The role also focuses on optimizing the customer lifecycle process and overall customer profitability, in line with the Customer Engagement Framework. The Client Manager assumes overall service delivery/customer success responsibility for a defined portfolio of large key customers (such as Enterprise accounts), with the scope and complexity of the role depending on the size, complexity and service content of the portfolio. Please note that the Client Manager role does not include commercial responsibility; such responsibility remains with Sales. Your impact Lead the implementation and integration of 3stepIT’s circular technology services throughout the customer lifecycle. Manage the customer journey from onboarding and implementation through renewals, end-of-life (EOL) and REstepIT. Ensure agreed services and processes are delivered with the right quality, cost and customer value. Ensure a smooth transition to Customer Service and Shared Service Center teams and provide guidance to customers on using our services and processes. Build strong, long-term customer relationships through regular service reviews and operational meetings. Monitor customer needs, satisfaction and service experience, proactively identifying and addressing improvement opportunities. Identify opportunities to develop customer relationships and work closely with Sales to support account growth. Coordinate with internal teams and external partners to ensure seamless service delivery and translate customer needs into clear…