Client Manager (Workplace Experience)

Workplace Experience | Multi-Site Leadership | Client Partnership | Operational Excellence Location: New York City, NY Travel: Up to 25% Elevate the Workplace Experience SPS is seeking a highly polished, service-driven Client Manager to lead workplace experience and operational delivery for a high-profile investment firm account spanning multiple locations. This is a highly visible, high-impact leadership role for a leader who understands that exceptional workplace service goes beyond keeping an office running. You will help elevate the corporate experience across every touchpoint from executive and guest interactions to hospitality, events, facilities, mailroom services and day-to-day workplace operations. The ideal candidate brings a strong background in workplace experience, hospitality, facilities, concierge services, office services or another premium client-facing environment, along with the ability to lead consistently across multiple sites while adapting to the unique needs of each location. Key Responsibilities Multi-Site Workplace & Operational Leadership Serve as the national operational leader for the SPS account , providing strategic direction, operational oversight and consistency across all workplace locations. Create and reinforce a consistent Workplace Experience culture across all locations , ensuring teams deliver a unified level of service, professionalism and client experience while adapting to the needs of each site. Lead day-to-day workplace operations and service delivery across multiple office locations. Lead operational consistency across multiple sites while adapting execution to the unique needs and expectations of each location. Oversee reception, hospitality, conference and event support, office services, facilities coordination, mail services and vendor activities. Establish and maintain consistent service standards, operating procedures and expectations across all locations. Maintain a visible leadership presence across the account, conduct regular workplace inspections and proactively identify and address operational issues. Support workplace projects, relocations, service transitions and other change initiatives. Travel between locations as needed to support account operations and service delivery. Maintain and continuously improve SOPs, service standards and emergency procedures to ensure consistent, safe and effective workplace operations. Serve as the primary escalation point for urgent operational issues , including issues requiring support after hours and on weekends, ensuring timely communication, coordination and resolution. Hospitality & Elevated Service Champion a warm, polished and highly responsive service culture across every workplace touchpoint. Anticipate client, executive and employee needs before they become requests. Create memorable, hospitality-led experiences for meetings, events, executive visits and high-priority requests. Partner with food…