Senior Business Analyst - BT

Risepoint is an education technology company that helps regional universities launch and grow online programs for modern learners. Risepoint supports more than 100 universities and colleges across five countries, with programs concentrated in high-demand fields including nursing, healthcare, teaching, business, technology, and public service. Our suite of products and services supports the full student journey and each university’s long-term goals. Together, we increase access to affordable education that delivers a strong return on investment for learners and meets employer and community needs. Learn more at risepoint.com. The Impact You Will Make As a Senior Business Analyst at Risepoint, you will serve as a key individual contributor bridging business stakeholders and technical teams to enhance our Student Success Center technology. You will translate complex business needs into scalable Salesforce solutions, driving improvements in user experience, data quality, and operational efficiency. Partnering closely with Product Owners and cross-functional teams, you will analyze current processes, identify opportunities, and support the delivery of high-impact system enhancements. Your work will directly enable teams to better support university partners and student outcomes. How You Will Bring Our Mission to Life What You Will Do Gather and document requirements from business stakeholders and translate business needs into Salesforce solutions, configurations, and system design. Assess existing solutions and user behaviors to identify areas for improvement, including Salesforce user experience, automation, reporting, and data integrity. Conduct gap analyses to determine areas for business opportunities, with a focus on leveraging Salesforce standard functionality vs. custom solutions. Translate business requirements into user stories within an agile framework and work with development resources to provide clarity and address concerns. Track reported system issues, develop recommendations for resolving issues, and drive timely resolution to ensure processes run smoothly. Document as-is and to-be process maps based on interviews with business stakeholders. Work with the quality assurance team to ensure that test cases are identified, changes are properly tested, and business requirements are met. Identify opportunities for improved data quality and translate business needs into reporting requirements. Successfully multi-task across several concurrent priorities. Build strong, trusted relationships with stakeholders across the organization, influencing outcomes and ensuring solutions align with business priorities. Manage multiple priorities effectively, contributing to cross-functional initiatives that support Risepoint’s mission to expand access to affordable, workforce-relevant education. What Success Looks Like Business needs are clearly translated into effective Salesforce solutions that improve user experience,…