Client Partner

Client Partner Pathstream |NYC Hybrid WHAT WE DO Pathstream was founded on the premise that substantial unrealized economic and human potential exists within each organization's frontline workforce. We are reshaping the way employees and managers on the frontlines excel in their careers. In this age of rapid tech evolution, our enterprise partnerships transform frontline teams from transactional to relational, and from task-oriented to strategic. We impact companies' bottom lines with improved productivity, increased retention, and differentiated quality of customer experience — while employees experience greater success in their current roles and unlock future professional growth. THE ROLE Pathstream is looking for a Client Partner to own and grow one of our enterprise B2B portfolios consisting of enterprise clients clustered into a single industry or set of industries or functions. This is a high-visibility, matrixed senior-level role that sits at the intersection of consultative selling, strategy, relationship management, analytics, and execution. As a Client Partner, you will be expected to drive revenue growth and product adoption for your portfolio. Reporting to our CRO, you'll own your portfolio of clients , the program outcomes we deliver, the verdict on whether our offerings are genuinely delivering impact, and the overall health and growth of the portfolio. On a day-to-day basis, you'll direct the portfolio group’s members from customer success, marketing, and operations to drive execution, while working with your product, coaching, learning design, and engineering partners to address the portfolio’s evolving needs. You'll also serve as account lead for one client in your portfolio to stay close to the work and set the performance bar for your team. Lastly, you will manage one customer success leader who oversees day-to-day account management of the remaining clients in the portfolio. WHAT YOU'LL DO Portfolio Ownership & Growth Own your portfolio & the metrics — what the clients are buying, which of their business metrics we move, what a winning engagement looks like — and refresh it quarterly Drive renewals across the portfolio and expansion within each client's division: more users, more geographies, adjacent lines of business under the same executive sponsor Move clients through proof-of-concept scholarship, paid pilot, and division rollout on a defined timeline; never let an account stall in a stage without a decision Serve as account lead for one client in your portfolio, held to the same standard as every other account and reported alongside them Establish and maintain your internal partners’ baseline understanding of the key issues and pressures impacting your industry or set of portfolio companies; stay abreast of public company business & financial performance pertaining to your portfolio of clients; and anticipate trends that could impact their business and how we might help them …