Client Program Specialist

Job Title: Client Program Specialist Job Type: Full-Time, Non-Exempt Location: Minneapolis, MN (Hybrid) or Remote (US-Based) About the Role Every seamless relocation program has someone working behind the scenes to make it look easy. That's you. As a Client Program Specialist, you'll lead the projects, help shape the strategy, and turn research and data into recommendations that help some of the world's leading companies build better mobility programs. One day you're running a technology rollout from kickoff to launch. The next you're digging into benchmarking data to inform a client's next big policy move, or presenting program recommendations straight to the client table. You'll partner closely with our Manager, Client Program Development, and team up with Client Relations, Business Development, and Marketing along the way, all while bringing AI assisted tools into the mix to work smarter and faster. If you love leading projects from idea to launch, get energized by solving strategic puzzles, and want your recommendations to genuinely shape how leading companies relocate their people, we think you'll fit right in. Essential Functions Lead client implementation projects and technology rollouts as project manager, coordinating system setup, kickoff calls, milestones, testing, and cross functional teams from initiation through launch Partner in the development of client program strategies by delivering consulting recommendations aligned to client objectives and industry best practices Prepare and present program materials, policy recommendations, and strategic deliverables to current and prospective clients Lead and support industry research, benchmarking, and reporting efforts, including competitive analysis, custom client benchmarks, and executive summaries that inform program strategy and support business development Support client program reviews, including Year End Reviews, data preparation, technology platform support, and ongoing program quality Collaborate with the Client Analyst to integrate reporting data, program metrics, and trend insights into client facing consulting deliverables and strategic reviews Proactively explore and apply AI assisted tools and emerging technologies to improve the efficiency, accuracy, and quality of client facing deliverables Uphold quality and brand standards across all client facing materials and proactively identify opportunities to strengthen processes and team efficiencies Maintain consistent and reliable attendance Maintain positive, professional relationships with clients and colleagues Proactively protect internal and external confidential information by complying with all security policies Maintain accurate “real time” records in all Plus systems Qualifications Minimum 3 years of experience in global mobility, client services, project management, or a related field College degree preferred GMS, CRP, and/or PMP certifications preferred …