Client Relations Executive

Client Relations Executive Location: Stafford initially, relocating to Hixon in January 2027 Working pattern: Office-based, Monday to Friday Salary: £35,000 – £40,000 per annum, depending on experience Contract: Permanent A brand-new opportunity within the water & wastewater sector We're recruiting on behalf of an established and growing business that works closely with organisations across the UK water and wastewater utility sector. As part of the continued development of their commercial team, they're creating a brand-new Client Relations Executive role for someone who enjoys building relationships, speaking to customers and, most importantly, booking quality meetings for an experienced external Sales team. The business already has strong relationships with many major organisations across the sector, and much of the initial door-opening has already been done. Your role will be to stay close to those existing contacts, proactively make calls, identify opportunities and book meetings for the external Sales Representatives. The ultimate aim is simple: to make sure the Sales Representatives have a consistent diary of quality customer meetings and can spend 3–4 days a week out on the road meeting customers. This isn't a traditional new-business or Account Manager role. You won't be responsible for managing the commercial relationship through to sale. Instead, you'll be the key link between the customer and the external Sales team, using your communication and relationship-building skills to arrange the right conversations and get the Sales Representatives in front of the right people. What you'll be doing Proactively contacting existing customers and contacts by phone and email to book meetings for the external Sales Representatives. Building and maintaining positive relationships with existing customers and contacts. Regularly speaking with customers to stay connected, understand what's happening within their organisations and identify potential opportunities. Following up with existing contacts and identifying the right people for the Sales Representatives to meet. Qualifying conversations and turning them into relevant, worthwhile customer meetings. Taking ownership of filling the Sales Representatives' diaries with quality appointments. Managing follow-ups so that potential meetings and conversations don't go cold. Working closely with the Sales Representatives to understand their priorities, target accounts and the types of customers they need to see. Coordinating customer visits and ensuring the Sales team has the information they need before heading out to see customers. Keeping accurate and up-to-date CRM records, including details of conversations, follow-ups and booked meetings. Sharing customer feedback, intelligence and relationship updates with the wider commercial team. Continuously looking ahead at the Sales Representatives' diaries and identifying who needs to be contacted and what meetings need to be booked…