Client Service Representative

If you are a veterinarian looking to practice excellent medicine in an environment where you have plenty of time to communicate with clients and collaborate with other team members, look no further. At Arnold Veterinary Hospital , we make work-life balance a priority while building strong relationships with our clients! We are a small-animal focused hospital boasting flexible schedules, an excellent culture, and low turnover. Our small-animal focused team strives for Fear Free practice and is highly skilled in wellness, dentistry, and routine surgery. CSR | Arnold Veterinary Hospital | Arnold, Maryland Compensation Range : $19-22 per hour, dependent on licensure and experience Do you love helping pets and the people who care for them? Do you enjoy working with dogs, cats, and their families? Are you a dynamic communicator who wants to grow your skills and build a career in the veterinary industry? Then we’d love to meet you! Arnold Veterinary Hospital is looking for a Client Service Representative to join our team. We’re a supportive, collaborative team committed to: Providing exceptional care to every patient Communicating with excellence and compassion to our clients Supporting one another and working together as a team Growing our skills and careers within the veterinary industry If you’re passionate about helping people, love animals, and want to be part of a team that genuinely cares about the work we do, we’d love to have you join us! Apply today and become part of the Arnold Veterinary Hospital team! Client Service Representative Compensation: Commensurate with experience and background. Position Summary: The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care. Primary Responsibilities: Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly. Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes. Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages. Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency. Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages. Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism. Maintain…