Client Service Representative

What it’s like to be a Federated Client Service Representative When our clients have a question, we need an exceptional Client Service Representative to manage the relationship and provide excellent customer service ensuring that every interaction is a great experience, with efficient flawless service standards. The most important characteristics for our CSR’s are attention to detail and communication, working in a fast-paced office supporting a number of sales agents you’ll be the go-to person in the office for questions from your colleagues.  We want your talent! If you are great at:  Customer Service Handling high volumes of requests in a timely and accurate manner Assisting team members Working with different departments to ensure a quick and accurate flow of information If you have: Post-Secondary education (College or University) 2 years of front-line Customer Service experience An active OTL or RIBO is required Exceptional communication skills Proficiency in Microsoft Office applications Team-first mentality We really mean it when we say we put you first. Here are a few ways how: Hybrid work!  We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it. We offer  competitive salaries  and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more! We help you prioritize your well‑being from day one through  flexible health benefits , early leave days, wellness programs, rewards, and recognition programs. We are invested in helping you grow in your career through  education assistance  to complete your CIP, FCIP, CRM or other courses desired, internal mobility, leadership training, and mentoring programs. NBFC cares about the community  and supports the causes you believe in with donation matching and team volunteer days. We’re committed to pay transparency and fairness. The base salary range for this role is $45,000 - $65,000, which reflects the expected base pay – not the total compensation package. The actual base salary may vary depending on your experience, skills, and alignment with the position. We’re also open to candidates at different levels, so if this range doesn’t quite match your expectations, don’t let that hold you back — we’d still love to hear from you.   This is a real opportunity — we’re actively hiring! If the role sounds like a good fit, we encourage you to apply. Beyond base pay, we offer a robust Total Rewards program that includes benefits, wellness support, and other meaningful perks.   We also want to be transparent about our hiring process. While one of our systems includes AI capabilities, over 99% of our screening is done by real people. We believe in thoughtful, human-centered hiring decisions, and are committed to giving every application the attention it deserves. #LI-Hybrid #LI-SK1 Who we are: We’re Federated…