Client Service Representative

Summary Responsible for coordinating SGS services locally and globally. Schedule: Wednesday to Sunday 8:00am-5:00pm Job Functions Receive Orders from clients, sales and account management Teams for the local and global operations. Ensure proper documentation and order processing Opens orders in Systems Notify Sales and Account Management Teams of service delivery delays. Communicate client order concerns to the client, Sales and Account Management teams as required by account SOP or other defined client requirements. Escalates non routine order, inquiries or service delays concerns or issues to Client Service Team Management Lead for resolution. Coordinate invoicing with invoicing team. Send Reports to clients. Maintain job folders and filing. Other duties assigned as necessary in response to business needs. Performs collection efforts to meet DSO targets Education and Experience High school diploma or GED (Required) Associate’s degree in science background (Preferred) Two or more years of administrative or operational experience, familiarity with data entry Proficient in Microsoft Office- Word, Excel, and Outlook specifically. Working in laboratory environment a plus Skills Ability to establish effective working and team relationships with internal and external customers, works in a collaborative manner. Highly motivated, dependable, and detail oriented. Strong communication and organizational skills. Functional Competencies To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time. SGS is an Equal Opportunity Employer. Compensation The expected salary for this position is $27.00 to $32.00 per hour. This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills, experience, and qualifications. Our Benefits We care about your total well-being and will support you with the following, subject to your location and role. Health:  Medical, dental and vision insurance, life insurance, employee assistance programs. Wealth:  In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment). Happiness: Professional Growth:  Online training courses, virtual and classroom development experiences, tuition reimbursement program Work-Life Balance:  Paid-time off and family leave In compliance with applicable state and local pay transparency laws, we provide clear and equitable compensation information for all applicants. Position anticipated…