Client Services Associate

Company Overview MerQube is a technology-driven index provider specializing in the design, calculation, and administration of innovative indices used across a range of financial products and investment strategies. As we continue to grow our global client base, we are looking for a client-focused individual to join our Client Services team in either New York or London. This role offers broad exposure to our clients, products, and internal teams and is an opportunity to develop into a client-facing account management role within a growing financial technology firm. The Role The Client Services Associate will support and increasingly take ownership of client relationships throughout their lifecycle with MerQube. You will develop a strong understanding of your clients, their businesses, the projects they are working on, and how they use MerQube's indices and services. You will work directly with clients and partner closely with Sales, Legal, Index Production, Product, Finance, and other internal teams to manage contracting, onboarding, launches, reporting, and ongoing client needs. You will also maintain visibility into the sales pipeline, helping ensure prospective opportunities are accurately tracked and that the Client Services team is prepared for upcoming client and project activity. As you develop your knowledge of our business and client base, you will take on greater responsibility for the day-to-day management of assigned accounts, becoming a trusted point of contact for both the client and internal stakeholders. This is an ideal role for someone who enjoys combining relationship management with execution: understanding what a client is trying to accomplish, keeping multiple workstreams moving, solving problems, and making sure the details behind the relationship are handled well. Client Account Management Develop a strong understanding of assigned clients, their businesses, key stakeholders, current projects, and use of MerQube indices and services. Build relationships with client contacts and serve as an increasingly independent point of contact for day-to-day client needs. Maintain visibility across ongoing client activity, proactively following up on open items, upcoming launches, contractual requirements, and other deliverables. Coordinate internally to ensure client questions and issues are addressed accurately and efficiently. Identify potential relationship risks, additional client needs, or opportunities for expanded engagement and communicate these to the appropriate internal teams. Over time, take broader ownership of assigned client relationships and help ensure clients receive a consistent, high-quality experience across MerQube. Contracting, Onboarding & Project Coordination Manage client onboarding and coordinate the process from initial commercial agreement through contracting, implementation, and launch. Develop a clear understanding of each project, including the product being…