Client Services Concierge

The Law Offices of Joumana Kayrouz Southfield, Michigan | On-site | Full-Time Client-First Experience | Plaintiff Personal Injury Law Firm | High-Touch Service Are you the kind of person who makes everyone who calls or walks in feel genuinely taken care of? Do you want a role where strong client service is the actual work, not an afterthought squeezed in around other tasks? The Law Offices of Joumana Kayrouz is looking for a Client Services Concierge to be the welcoming face and voice of the firm. Our clients are people who have been injured and are going through a stressful chapter of their lives. Your job is to make every interaction with the firm feel professional, warm, and reassuring, from the first phone call through the life of the case. This role is built for someone who is organized, calm under pressure, and naturally good with people. You will work closely with the owner as her right-hand client relationship manager, helping triage client matters, de-escalate difficult situations, and make sure clients feel informed and supported at every step. What You’ll Be Doing Greet clients and visitors and make sure they feel welcome and comfortable Answer and route incoming calls promptly and professionally Handle new client inquiries with care, gather the right information, and connect callers to the appropriate team member Keep clients informed with status updates, appointment reminders, and follow-up calls Schedule appointments, calls, and meetings for attorneys and staff Maintain accurate client contact details and case notes in the firm’s systems Coordinate with attorneys, paralegals, and case managers so client questions are answered quickly Manage front-desk operations, mail, deliveries, and overall office presentation Assist with intake paperwork and make sure new clients understand their next steps Handle sensitive client situations with discretion, patience, and compassion — including de-escalating upset or anxious clients Requirements High-level customer service experience — backgrounds in luxury hospitality (for example, Ritz-Carlton or Four Seasons-caliber service), executive-level guest relations, or comparable high-touch client environments are strongly preferred Warm, polished phone and in-person manner Strong organization and the ability to juggle calls, scheduling, and follow-ups without dropping details Clear written and verbal communication Comfort working in a fast-paced, high-standards environment Reliable, punctual, and discreet with confidential information Bilingual ability in Arabic or Spanish is a plus given the firm’s client base Basic computer skills and a willingness to learn the firm’s case management software Personal injury or law firm experience is a plus but not required — service excellence matters more than legal background Benefits Why You’ll Enjoy Working Here The firm has built a respected reputation in Michigan for strong advocacy and client trust. As Client Services…