Client Success Manager, EMEA

As a Customer Success Manager at PERSUIT , you’ll partner closely with in-house legal teams to modernise how they manage outside counsel and legal spend, while ensuring they derive maximum value from our ever-evolving platform. Your job is to make renewal a no-brainer. This is a hands-on, high-responsibility role where you’ll lead client engagements and strategy. You’ll need to be relentlessly proactive, commercially curious, and energised by the opportunity to shape how we scale Customer Success. If you’re a problem-solver with a knack for strategic relationship management, communication, and rigorous project management—and you love moving stakeholders through meaningful change—we’d love to meet you! What You’ll Be Doing Own a portfolio of enterprise clients across EMEA, overseeing the full customer lifecycle from onboarding through adoption, expansion, advocacy, and renewal. Craft strategic, data-driven success plans for clients based on their goals and areas of untapped PERSUIT potential and value. This includes our expanded platform capabilities following the acquisition of Apperio in 2025. Manage projects and stakeholders to keep deliverables on track. Run high-impact meetings as you engage, consult, challenge, and strategise with corporate legal departments around best practices in outside counsel and spend management, including RFP and AFA strategies. Train clients and invest in their self-service PERSUIT programmes, adoption, and scalable enablement, while driving ongoing change management. Support commercial growth opportunities through upsell and cross-sell, working closely with our Expansions Sales team. Build relationships and trust with stakeholders, converting them from users to advocates and acting as the voice of the customer for product feedback. Orchestrate PERSUIT’s internal specialist resources—including executives, Product, Engineering, Support, and Marketing—to deliver outcomes for clients, while protecting your time for high-impact strategic work. Contribute to internal projects, such as content creation and process improvement. Why You’ll Love It Here Join a mission-driven team and an evolving platform that solves real customer problems. We’re growing something truly innovative, and it is challenging, fun, and rewarding. The people who thrive most here don’t just adapt to change—they embrace and drive it. Opportunities to shape how we deliver value for customers and grow with the company. A supportive culture that values feedback, ownership, and autonomy. Requirements Who You Are & What You Bring 4–6+ years of experience in Enterprise SaaS Customer Success or Consultancy—or a shorter track record with clear evidence of early ownership of strategic accounts. It’s an added bonus if you’ve overseen software implementations and launches. We care more about your trajectory than your years. If you’ve taken on more than your title suggested, we want to hear about it. An understanding of how to drive…