Client Success Manager

Job Role: Senior Account Manager Job Type - Full-Time Location - Dallas,TX (Onsite) Profile Summary We are seeking a strategic, relationship-driven, and results-oriented Client Success Manager to join our growing team in Dallas. This role is ideal for a natural relationship builder who excels at account management, client growth, strategic networking and has a strong hold and deeper connections in Dallas market. As a key player in our client success team, you will be responsible for fostering deep relationships with clients, ensuring high satisfaction, and driving revenue growth. This role requires a balance of structured execution, adaptability, and people-first relationship management.If you thrive in building, managing, and expanding client accounts while working closely with leadership in a fast-paced environment, we encourage you to apply. Responsibilities Client Relationship Management Proven experience in client success, account management, or enterprise sales (preferably in IT services or software). Strong interpersonal skills – a natural relationship builder who enjoys connecting with people at all levels Own and deepen relationships with key stakeholders across client organizations. Expand account penetration by building relationships at multiple levels of the organization. Understand client goals, challenges, and business objectives to proactively offer solutions that drive value. Act as the trusted advisor to clients, ensuring consistent communication, alignment, and strategic consulting. Serve as the escalation point to ensure client concerns are resolved swiftly, working closely with internal teams Account Management & Growth Manage a book of business with a focus on retention and growth. Develop and execute strategic account plans to maximize client success, renewals, and long-term partnerships. Own the client onboarding experience, ensuring seamless transitions from Sales/Pre-Sales to Project Managers. Monitor key performance indicators (KPIs) such as NPS, CSAT, and engagement metrics. Ensure billing and collections are tracked efficiently, mitigating any potential revenue risks. Conduct regular business reviews (Quarterly and Annual Account Reviews) with internal teams and clients to align on objectives and opportunities. Identify upsell and cross-sell opportunities within existing accounts, expanding revenue streams. Leverage existing client networks to generate new business through referrals. Own client renewals, ensuring contracts are extended with continued value-driven discussions Event Hosting, Community & Networking Represent the company at networking events, industry groups, and professional associations. Build strong relationships with potential clients through in-person events, ensuring a steady pipeline of warm leads. Work closely with leadership and sales teams to coordinate networking efforts for maximum impact. Co-host company events, roundtables, and executive briefings,…