Client Success Manager

Job Overview We are looking for a highly skilled Client Success Manager to manage and strengthen relationships with existing clients. This role will focus on client retention, account growth, referral generation, and ongoing engagement with paid products and services . The Client Success Manager will serve as a key point of contact for existing clients, helping ensure they continue to see value from the company's products while identifying opportunities to deepen relationships and grow revenue. The role will also monitor client engagement and satisfaction through product usage, proactive outreach, and feedback measures such as NPS and CSAT. The ideal candidate is a proactive, commercially minded client success professional with exceptional written and verbal English communication skills and the ability to build strong, long-term client relationships. Job Details: Work set up: Work from Home Schedule: 5 days per week | 12:00 PM to 9:00 PM | Philippine Time The schedule may include weekend work depending on business requirements. Holiday: Will follow Philippine holidays Responsibilities: Manage and maintain strong relationships with existing clients, serving as a key point of contact throughout the client lifecycle. Drive client retention by proactively identifying client needs, concerns, and opportunities to improve their overall experience. Develop a strong understanding of each client's goals and ensure they continue to receive value from the company's paid products and services. Identify opportunities to grow revenue from existing clients through account expansion and increased product engagement. Build and develop referral business by maintaining strong client relationships and identifying appropriate referral opportunities. Monitor client engagement and product usage to identify accounts requiring additional support or outreach. Conduct proactive client outreach to maintain engagement, strengthen relationships, and address potential concerns before they escalate. Gather and monitor client feedback, including NPS and CSAT , to understand satisfaction levels and identify areas for improvement. Follow up on client feedback and coordinate appropriate actions to address concerns and improve the client experience. Work with internal teams to resolve client issues and ensure timely and effective follow-through. Maintain accurate and up-to-date records of client interactions, account activity, feedback, and opportunities. Identify trends and insights from client conversations, product usage, and feedback and communicate relevant findings to internal stakeholders. Support initiatives designed to improve client retention, engagement, referrals, and account growth. Maintain consistent and professional communication with clients across written and verbal channels. Qualifications: Previous experience in Client Success, Customer Success, Account Management, Client Relationship…