Client Success Manager

Your mission Love building relationships and delivering exceptional client experiences? Looking to work in a growing organisation that appreciates work/life balance and has flexibility at its core?    At TAC Insights, we're on a mission to create the most valuable enterprise technology events in Europe.  Our conferences bring together senior technology leaders, customers, solution providers and industry experts in the SAP ecosystem to solve real business challenges, build meaningful connections and accelerate digital transformation.    As our sponsorship business continues to grow, we're looking for a Client Success Manager to become the trusted partner for our sponsors, ensuring they receive exceptional service, maximise their investment and want to come back year after year. The Client Success Manager is the bridge between Sales and the delivery functions – translating sponsor expectations into operational and systems requirements. Your profile What you'll be doing  You'll be the primary point of contact for sponsors from the moment a contract is signed through to post-event reporting. You'll help our sponsors:  Understand and maximise their event investment  Execute campaigns and activations successfully  Drive attendance and engagement  Facilitate valuable introductions and meetings  with a white glove service for our key partners Navigate event platforms and technologies  Achieve measurable business outcomes    You'll collaborate closely with all departments – including Sales, Marketing, Production, Event Delivery and Systems – to ensure every sponsor receives a seamless experience.    What we're looking for  We're less interested in job titles and more interested in finding someone who loves working with clients and helping them succeed. You'll likely have experience in:  Client /customer  s uccess in events Account  m anagement  Event  o perations  Sponsorship  f ulfilment  Project  m anagement    You'll also bring:  Excellent communication and relationship-building skills  Strong organisation and attention to detail  A proactive, solutions-focused mindset  Commercial awareness and customer empathy  Confidence working across multiple stakeholders and projects Fluency in AI and embedding AI into your daily work   Experience with HubSpot, event technology platforms, hosted meetings programmes, executive briefings or high-touch client service environ What we offer Why join TAC Insights?  We know that great people want more than just a job. That's why we offer:  Flexible hybrid and remote  working A genuine commitment to work-life balance  Private healthcare and critical illness coverage 26 days annual leave, rising to up to 30 days with each year of service Birthday  day  off  Summer half  day  Fridays  Holiday buy / sell  scheme Career growth in a fast-growing business International  travel The chance to work with some of Europe's most recognised technology brands    Most importantly,…