Client Success Team Lead – Virtual Assistant Accounts, Philippines, Remote

About Magic For over 10 years, Magic has connected top remote talent with fast-growing businesses – backed by Y Combinator and Sequoia Capital, with thousands of remote workers worldwide. Check out Magic's Business Profile Know more about our Team via Magic's Careers Page   Role Overview This is a full-time, in-house role at Magic – you're not a VA on loan to a client, you're accountable for the VA accounts themselves. You coach the EAs assigned to your clients and keep the relationship working on both ends. That's not the same job as "manager." You don't stack direct reports – you own the full account: the client relationship and the people serving it. Part account lead, part coach, zero script to follow. Your EAs don't report to you out of obligation – they follow your lead because you've earned their trust, and that's the only authority that holds up at 2am on a client call. Accounts that perform, stay. Accounts that stay, grow Magic. Shift: training runs overnight (Week 1: Monday–Thursday 8:30 PM–5:30 AM PHT, Friday MEA team orientation; Weeks 2–3: 10:00 PM–7:00 AM PHT), Monday–Friday, with your eventual production shift landing between 6 PM–3 AM, 12 AM–9 AM, or 4 AM–1 PM PHT. Training is strict: zero absences (documented medical emergencies only), max 2 tardies, 70% minimum score with one retake per failed module. Compensation & Benefits Gross package ₱42,000 (₱38,117 base + ₱3,833 non-taxable allowances), plus a performance bonus of ₱3,000–₱5,000/month (650+ billed hours/week and quality targets) – total monthly potential ₱42,000–₱47,000 · HMO (after 6 months) · 12 vacation + 10 sick days/year · 13th month pay, SSS, PhilHealth, PAG-IBIG · Desktop computer + full IT support provided · Paid Training Application Process Application + Pre-Qualifying Assessment → Interview with Talent Team (45 min) → 24-Hour Reflection Period → Final Interview with Operations Team → Background Check → Job Offer → 3-Week Training Program Running VA accounts means you: Manage a portfolio of 15–20 virtual assistants across multiple client accounts – daily stand-ups, live coaching, development plans that get carried through Hold client success accountability – daily video calls with international clients (US, Australia), workflow improvements, and clean team transitions Watch performance data across HubSpot, Slack, Discord, Cloudtalk, ChatGPT, Workspace, and Penthouse Pass along billing questions to the billing team – flag and route, don't calculate File a daily report via the Account Lead Pulse (ALP) 2+ years hands-on VA or EA work with international clients (US/AU preferred) 1+ years in client success, B2B relationship management, or account coordination Comfortable moving across 6+ platforms a day, and keen to add more Professional written and verbal English A history of completing demanding programs: bootcamps, certifications, structured training Can commit fully to Magic through training and production – no outside VA/EA…