CLIENT SUPPORT COORDINATOR – Toronto (18 month contract)

We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs. Choosing BDC as your employer also means: Flexible and competitive benefits , including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few    In addition to paid vacation each year, five personal days , sick days as necessary , and our offices are closed from December 25 to January 1 A hybrid work model that truly balances work and personal life Opportunities for learning , training and development , and much more...  Explore the BDC Way in our Culture Book POSITION OVERVIEW **Please note that this role is temporary for 18 months.** As a Client Support Coordinator, you will provide administrative, operational, and client service support to ensure an efficient client experience and smooth day-to-day business operations. You will work closely with internal teams and external clients, coordinating activities, maintaining accurate records, and supporting business processes in a fast-paced environment. At BDC, you can be yourself at work while contributing to meaningful outcomes for Canadian entrepreneurs.   CHALLENGES TO BE MET Deliver timely and professional support to clients through phone, email, and in-person interactions. Coordinate administrative and operational activities to support client relationship management and business objectives. Maintain accurate client records, documentation, and data within designated systems and databases. Prepare, review, and process client-related documentation while ensuring completeness and accuracy. Monitor service requests and follow up with clients and internal stakeholders to ensure timely resolution. Support scheduling, meeting coordination, and business correspondence. Assist with reporting, file management, and operational workflow activities. Ensure compliance with organizational policies, procedures, and confidentiality requirements. Contribute to continuous improvement initiatives that enhance client service and operational efficiency.   WHAT WE ARE LOOKING FOR College diploma or bachelor's degree in Business Administration, Finance, Commerce, Customer Service, or a related field, or equivalent combination of education and experience. Minimum 2 years of experience in customer service, client support, administrative coordination, banking, financial services, or a related environment. Experience managing client inquiries and maintaining professional client relationships. Experience coordinating administrative processes and…