Clinical Support Supervisor (RN) - Utah LIFT Program

**"Hybrid (Remote / Regional Travel) – Based in Southern Utah (St. George / Cedar City area). Requires valid driver's license and local travel to partner FQHC clinic sites across Washington and Iron counties as needed.** About Activate Care: At Activate Care, we’re on a mission to improve health equity and drive improved health outcomes across the country. Our Community Care Record platform enables healthcare and community organizations to coordinate care for populations challenged with health-related social needs. Path Assist is our tech-enabled community health worker program for HRSN utilizing an evidence-based, structured intervention. Our goal is simple: increase health confidence, improve self-efficacy, and reduce inappropriate healthcare spending. Role Overview: Activate Care is seeking a Clinical Support Supervisor to provide clinical guidance and escalation support to Community Health Workers delivering the Utah LIFT Path Assist for Chronic Disease program. This role will help ensure that CHWs are well equipped to support patients living with diabetes, hypertension, obesity, COPD, asthma, cardiovascular risk, and other chronic conditions while remaining strictly within the appropriate non-clinical CHW scope of practice. The Clinical Support Supervisor will provide case consultation, reinforce evidence-based chronic disease self-management approaches, support clinical escalation protocols, strengthen coordination between CHWs and participating FQHC clinical teams, and contribute to training and quality improvement. Responsibilities: Serve as a clinical resource and provide structured case consultation for CHWs when participant needs, reported symptoms, or questions exceed routine non-clinical care-coordination support. Help CHWs distinguish between appropriate coaching/navigation activities and issues requiring clinical escalation, reinforcing provider recommendations without providing independent diagnosis, treatment, or medical advice. Provide subject-matter expertise related to common LIFT priority conditions, including diabetes, hypertension, obesity, COPD, asthma, and cardiovascular risk. Support standardized CHW workflows for chronic disease education, telehealth access, appointment follow-through, and clinical escalation. Coach CHWs in using motivational interviewing, goal-setting techniques, and approved WebMD Ignite educational content to support patient self-management behaviors. Develop, maintain, and reinforce clinical escalation protocols in collaboration with participating FQHCs, ensuring pathways identify appropriate clinic contacts and response processes. Guide CHWs on when and how to escalate symptoms, medication concerns, abnormal patient-reported information, or safety concerns. Support review of safety events, escalation failures, or near misses, recommending corrective actions and maintaining clear boundaries between CHW services and licensed clinical care. Build strong working relationships…