Cloud Engineer - Windows Administrator

About The Opportunity Netrix Global is seeking a Cloud Engineer responsible for managing Netrix and its customers' IT infrastructure (on-prem/hosted and cloud environments). The Cloud Engineer reports to the TOC/NOC Manager under Managed Services and serves as an escalation point for the TOC/NOC, Service Desk, and Systems Team. The ideal candidate will have 5-7 years of hands-on experience and advanced skills in administering, managing, monitoring, and troubleshooting Windows/Linux Server environments, as well as Virtualization (Hyper-V and VMware), and familiarity with Backup Technologies. This position requires excellent verbal and written communication skills as the primary point of customer interaction for incidents and service requests. How You Will Make an Impact Action Incidents and Service Requests tied to the administration, management, and troubleshooting of Windows/Linux Servers, Virtualization, Storage (SAN), and Backups. Server, Storage & Virtualization: Administer, Monitor, and Troubleshoot incidents for on-premises/hosted or cloud Windows/Linux Server and Hypervisor environments, including but not limited to Active Directory, DNS/DHCP, File/Print Services, and Virtualization platforms (Hyper-V and VMware) and SANs Backup & Restore: Monitor, manage, and troubleshoot backup jobs and restore requests across supported platforms (Veeam, Datto, Carbonite, Evault, or similar) and assist in Disaster Recovery processes and procedures. Perform routine updates and upgrades on servers, storage, hypervisors, and backup environments Provide guidance and serve as an escalation point for TOC/NOC, Service Desk, and Systems Teams for both Netrix and customer environments. Work collaboratively with other team members to provide a high level of customer service and meet departmental KPIs. Participate in on-call rotations, including weekends and after-hours support. Document configurations, procedures, and best practices; maintain accurate technical documentation. Participate in client onboarding, delivery, and internal continuous improvement initiatives. Follow documented Change and Problem Management processes for Netrix and its customers. Continually works toward the development of their technical skill set(s) to better serve the Netrix Global organization and its clients. What You Will Bring to The Table Bachelor’s degree in information technology or related field, or equivalent experience. 5-7 years of hands-on experience in IT infrastructure support and management of core technology stack of Windows Servers, Virtualization (VMware, Hyper-V) and SAN and Backup Essential / Core Skills Hands-on experience and Advanced Skills in troubleshooting and management of Server and Virtualization Environments (VMware/Hyper-V) and Storage (SAN) Strong Knowledge in Windows Server and AD/DNS/DHCP, File and Print Role Services. Hands-on experience with troubleshooting backup-related issues and restore operations. …