Cloud Go-Live Manager

Summary Guidewire Software is a leading provider of software solutions for the insurance industry. Our mission is to help insurance companies successfully respond to customer needs in a world where technology and risk are changing dramatically. We deliver our platform as a cloud service to the P&C industry for over 450 customers in 34 countries. Founded in 2001, Guidewire is headquartered in San Mateo, California, and has offices around the world. We put our values of Integrity, Rationality, and Collegiality first, harboring a culture of honesty and openness that our people never want to lose. And we each bring a little quirkiness—and genius—to the table. As the landscape of our industry continues to shift, we respond with flexibility and skill. We’re braving uncharted territory, pushing past the conventional with our products, partners, and people. Never has there been a more exciting time to join! As a Cloud Go-Live Manager, you will build and maintain strong relationships with our Guidewire Customers, providing firm guidance and leadership support. Cloud Go-Live Managers focus on the “Path to Production” and initial Go-Live of a Guidewire Cloud customer’s journey. In this capacity you will serve as the primary liaison between the customer team and the various Guidewire teams necessary for a successful Guidewire Cloud release. Through the journey, you will evaluate the production readiness of our customers by managing the planning and execution from “Build” to “Run.” You’ll ensure that both Guidewire and the customer are prepared for a successful transition to production. On a day-to-day basis, you will be involved in areas such as Deployment Plan development, Dry Run scheduling, resource coordination and execution of the Deployment Plan. No matter what task you face on a given day, you will collaborate closely with an impressive team of peers whose primary goal is our customer’s success. Finally, during post-production, you’ll act as a thought expert for internal Guidewire teams on cutover and deployment questions. This customer-facing role emphasizes exceptional service, including professional communication, timely responses, and a strong sense of urgency in customer success. Job Description Responsibilities: Serve as an expert resource for customers and partners on deployment planning, Dry Runs, and Go-Live activities, providing guidance on templates, resource needs, and best practices. Collaborate with Implementation Teams (Guidewire Delivery Services, SI Partners, and customer teams) to develop, refine, and execute Deployment Plans through multiple Dry Runs. Coordinate knowledge transfer to Guidewire Global Support and DBA teams for production execution. Confirm resourcing (Guidewire and non-Guidewire) and finalize Go-Live (Deployment) Plans with stakeholders. Work with customers to establish Go-Live communication plans and partner with Guidewire Technical Account Managers and Implementation Teams to ensure smooth…