CloudOps Engineer – L3

About Comprinno Comprinno is a NASSCOM-incubated company headquartered in Bangalore, with offices in Pune, Coimbatore, and the United States. We specialize in cloud transformation, DevOps, infrastructure automation, and managed cloud operations, enabling organizations to build scalable, secure, and high-performing cloud environments on AWS. Our flagship SaaS platform, Tevico , is an intelligent cloud governance and observability platform that helps enterprises improve reliability, optimize costs, strengthen security, and automate operational workflows across AWS environments. As an AWS Advanced Consulting Partner, Comprinno helps customers migrate, modernize, secure, and manage cloud environments while adopting emerging technologies such as Data Analytics, AI, and Generative AI. About the Role We are seeking a highly skilled CloudOps Engineer – L3 to lead complex cloud operations, reliability engineering, automation initiatives, and customer success activities within our Managed Services practice. This role serves as the highest technical escalation point within CloudOps and is responsible for ensuring operational excellence, platform reliability, automation maturity, security compliance, and cloud optimization across customer environments supporting customers 24/7 in rotational shifts. The ideal candidate combines deep AWS expertise, strong troubleshooting capabilities, automation experience, and customer-facing consulting skills. You will work closely with Cloud Engineering, Security, Presales, and Delivery teams to drive operational maturity and continuous improvement. Key Responsibilities Advanced Cloud Operations Own operational health, reliability, and availability of customer AWS environments. Manage complex production environments and mission-critical workloads. Lead troubleshooting of high-severity incidents and infrastructure outages. Serve as the final escalation point for L1 and L2 operational issues. Drive resolution of P1 and P2 incidents within SLA commitments. Coordinate with AWS Support and third-party vendors during critical escalations. Reliability Engineering & Platform Stability Establish and improve Site Reliability Engineering (SRE) practices. Define and track: SLAs SLOs SLIs Improve platform resilience, scalability, and operational efficiency. Conduct failure analysis and proactively eliminate recurring operational issues. Drive operational readiness reviews and reliability assessments. Automation & Cloud Engineering Design and implement automation frameworks to reduce operational overhead. Develop infrastructure automation using: Terraform CloudFormation AWS CDK Build operational automation using: Python Bash PowerShell AWS Lambda AWS Systems Manager Implement self-healing workflows and automated remediation mechanisms. Drive Infrastructure as Code adoption across managed environments. Monitoring, Observability & Governance Architect and optimize monitoring and observability…