Collection Strategy Manager

About VARTIS Platforms (Formerly known as LenDenClub Techserve Pvt. Ltd.) At VARTIS Platforms, we are a corporate group on a mission to democratize credit access and empower millions of people through cutting-edge technology. We focus on building trust and convenience, leveraging AI to drive the information revolution for smarter risk management and operational efficiency. VARTIS Platforms is profitable, rapidly scaling, and industry-recognised. Our impact has been acknowledged with top honours, including being awarded as the Best Fintech Provider by Financial Express, a testament to our product excellence, customer experience, and leadership in regulated financial technology. Our portfolio includes: ● LenDenClub: An RBI-licensed P2P marketplace that connects borrowers with lenders in a seamless digital ecosystem. ● InstaMoney: Instant digital loans that enable quick, secure, and accessible financial support. ● Tijorie : India’s next-gen digital vault for wealth preservation, starting with 100% pure, insured 24K digital gold. ● InstaVyapaar : A structured working capital platform built exclusively for QR active kirana stores, pharmacies, and small retailers. About the Role We are looking for a highly driven and data-centric Collections Strategy Leader to build and scale next-generation collections capabilities across our digital lending portfolios. The role will be responsible for driving portfolio performance through advanced analytics, customer segmentation, digital collections, AI-driven decisioning, automation, and innovative recovery strategies. The ideal candidate should possess strong experience in Fintech, Digital Lending, Personal Loans, Consumer Lending, BNPL, Credit Cards, or NBFC collections environments and have demonstrated success in improving collection performance through strategic interventions and digital-first approaches. Key Responsibilities Collections Strategy & Portfolio Optimization Own end-to-end collections strategy across Pre-Due, Regular, Early Delinquency, Mid Delinquency, Late Delinquency, Recovery, and Written-Off portfolios. Develop and continuously optimize customer treatment strategies across DPD buckets. Drive portfolio segmentation using behavioral, risk, bureau, propensity-to-pay, and engagement parameters. Monitor and improve key metrics including Resolution Rate, Roll Rate, Flow Rate, Recovery Rate, Penetration, and Cost-to-Collect. Digital Collections & Customer Engagement Design and execute digital collection journeys across WhatsApp, SMS, Email, IVR, Push Notifications, RCS, Voice Bots, and Payment Links. Create personalized customer communication strategies based on customer cohorts and repayment behavior. Drive self-cure strategies and digital-first collections to reduce dependency on manual calling and field collections. Improve digital payment conversion through experimentation and continuous optimization. Data Analytics & Strategy Execution Analyze large…