Collections Analyst

Join CPKC, North America’s first transnational railroad connecting U.S. Canada and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career, you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.   PURPOSE OF THE POSITION: As the Analyst, Receivables Management (Collections Analyst), you will ensure the timely collection of all amounts due under customer contracts and tariffs while maintaining a strong client relationship. This involves utilizing the Collection Escalation Process to include letters and phone calls, while at the same time addressing customer disputes, concerns or inquiries. POSITION ACCOUNTABILITIES: Timely monitoring and collecting of past due receivables; maintaining confidentiality while protecting CPKC’s financial position Investigates, validates and resolves account discrepancies/disputes, by working with both CPKC’s internal & external customers Builds and maintain collaborative relationships with customers and internal stakeholders Strategically manages multiple escalated accounts in addition to a non-escalated portfolio Drills down to the root cause to resolve complex issues; ensuring a go-forward process is in place Build business cases to support account resolution Drives process improvements by proactively identifying issues and implementing solutions Provides subject matter expertise and support functions to other departments or projects, and performs other duties as may be assigned Adherence to daily targets and departmental objectives POSITION REQUIREMENTS: Bachelor's degree from an accredited university or college in Accounting or Business Administration 2 years’ experience in a collections or related role; Railroad or transportation experience is an asset High proficiency in Microsoft Office is required SAP system (ECC & S4) knowledge is an asset Excellent communication, negotiation, and problem-solving skills Excellent organizational, multi-tasking and time management skills with a proven ability to deliver results Ability to effectively work independently and as part of a team Effective communicator both verbal and written with both internal and external contacts at all levels Ability to critically think through complex problems and offer solutions Strong situational awareness WHAT CPKC HAS TO OFFER: Flexible and competitive benefits package Competitive company pension and/or retirement plans Employee Share Purchase Plan Performance Incentive Plan Annual Fitness Subsidy Part-time Studies Program PRE-EMPLOYMENT REQUIREMENTS: Background Investigation Criminal history check Education verification …