Collections Consultant

Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives. Here’s how you will make a difference in this role…  The Collections Officer is responsible for supporting MMS in reducing arrears, engaging with customers to recover outstanding balances, and negotiating suitable repayment arrangements while maintaining compliance with company policies and relevant legislation.   At MMS clear expectations help our people Be the Difference.  Your key responsibilities in this role will include:  Contact customers via phone, email, or written correspondence regarding arrears on  accounts   Negotiate payment plans and resolve arrears in line with internal policies   Assess customer circumstances and provide appropriate repayment options   Maintain accurate and detailed account notes in customer systems   Monitor accounts and follow up as required to ensure repayments are maintained   Escalate cases where balances remain unresolved or risk indicators are identified   Respond to customer enquiries and complaints professionally and empathetically   Ensure all collection activity complies with regulatory and legal obligations   Ad Hoc requirements as directed.   To be considered for this role you will have:  Previous experience in collections, customer service, or a call centre environment (preferred)   Strong communication and negotiation skills   Ability to handle difficult conversations calmly and professionally   Good attention to detail and record-keeping skills   Ability to work to targets and deadlines   Basic computer skills and experience using CRM or collection systems   Understanding of customer service and ethical collections practices   Awareness of compliance, privacy, and conduct obligations (training provided where required )   Problem-solving skills and sound judgement   Resilience and ability to manage challenging customer interactions   ​ Qualifications     VCE or equivalent (not required , but preferred)   What we can offer you: ·         Strong culture and the support of a values-based recognition program ·         Novated leasing benefits and discounts ·         12 weeks paid parental leave   ·         Comprehensive learning and development opportunities  to support your career growth ·         Sonder digital wellbeing platform , providing personalised support 24/7, plus annual flu vaccinations ·         Default Income Protection Insurance  reimbursed for members of the MMS Default Super Fund ·         Exempt Employee Share Plan ·         Volunteer leave & Career break ·         MMS Rewards program   Embracing our value of  Everyone Matters  we hold a collective commitment to foster an environment where all differences are…