Collections Executive - German Speaking

Youlend is looking for a results orientated Collections Executive with native or near native German fluency to join our multi-geo Collections and Recoveries team. In this role, the candidate will be the primary point of contact for our German portfolio as well as servicing the UK sector. They will ensure timely payments whilst maintaining positive and professional relationships that YouLend is renowned for. Collections and recoveries understanding (customer contact strategy awareness/account management experience) Provide first-class service relating to the resolution of any non/under-paying merchant Case management of high value accounts in arrears across varying and unique circumstances Handle inbound and outbound telephone calls and create ad hoc letter and email content with high levels of care, awareness and accuracy Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both YouLend and the merchant Negotiate, implement and execute positive solutions with merchants' circumstances in mind, while balancing the best interests of the business Data input - accurately inputting data across multiple systems Experience within the finance industry is advantageous YouLend is very team-oriented - being a team player is necessary Essential Skills: Strong communication skills in German and English - both written and verbal Active listening Persuasive and negotiation Technical and analytical skills Data accuracy Conflict resolution Financial literacy Desirable Skills: Previous collections, account management or customer management experience Bilingual speaker (French, Dutch, Spanish) as well as native German