Collections Representative

Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance. Summary:    A Commercial Loan Consultant is a seasoned collector who is responsible for all collections and loss mitigation work outs on new and existing portfolios in order to maximize recovery and disposition loans to the appropriate work out strategy.      Responsibilities:    Receive and review loan information  Contact borrowers in order to cure delinquency, setup payment arrangements and/or settle accounts through the use of manual calls, an automated dialer, and by utilizing the LM worklist.  Identify and recommend optimal workout strategies based on individual borrower circumstances  Identify and recommend assistance strategies as necessary  Increase frequency of borrower contact based on days since last payment  Collect documents and information related to rehab progress, and maintenance improvement requests  Collect documents needed for Loss mitigation options.   Work Loss Mitigation processes as a SPOC to assist with getting borrowers to the correct workout based on client direction and individual borrower circumstances.  Work the shared Commercial team email boxes for Loan servicing, general inquiries, and payoff requests.   Work the Commercial team Voicemail for return calls.  Qualifications/Skills:    Experience in collections required  Familiarity with maneuvering around the Internet through various skip tracing sites  Familiarity with loan terminology, rights, and processes  Excellent work ethic, high productivity, and attention to detail  Superior verbal communication and negotiation skills  Flexibility to work weekends required  Must take the writing assessment provided  Ability to multitask is required  Superior typing and computer skills required  Compensation/Bonus/Incentives:    Competitive pay  Monthly bonuses payouts  Additional incentives based on business needs  Educational Requirements:    High school graduate, college degree preferred but not required  Additional Information: While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company…